Claims handler jobs are a key part of the insurance industry. Claims handlers are responsible for managing insurance claims from the moment they are reported until they are resolved. This role requires strong communication skills, attention to detail, and a good understanding of insurance policies. With steady demand across health, motor, property, and commercial insurance, claims handling offers a reliable and rewarding career path.

What Is a Claims Handler?

A claims handler is an insurance professional who processes and manages claims made by policyholders. Their role is to ensure that claims are handled fairly, efficiently, and in accordance with policy terms. Claims handlers act as the main point of contact between the insurer and the customer throughout the claims process.

Claims handler jobs are available in insurance companies, third-party administrators, and claims management firms.

Key Responsibilities of Claims Handler Jobs

Claims handler jobs involve a wide range of duties, including:

• Receiving and reviewing insurance claims
• Verifying policy coverage and claim eligibility
• Gathering evidence such as documents, photos, and statements
• Communicating with customers, insurers, and suppliers
• Assessing claim values and recommending settlements
• Maintaining accurate claim records and reports

Accuracy and customer service are essential in this role.

Types of Claims Handler Jobs

Motor Claims Handler

Motor claims handlers manage vehicle insurance claims, including accidents, theft, and damage. They work closely with repair garages and assess liability.

Property Claims Handler

Property claims handlers deal with claims related to homes and commercial buildings, such as fire, flood, or storm damage.

Health and Travel Claims Handler

These roles involve processing medical and travel insurance claims, often requiring careful policy interpretation and documentation review.

Commercial Claims Handler

Commercial claims handlers manage complex business insurance claims and work with brokers, loss adjusters, and legal teams.

Skills and Qualifications Required

To succeed in claims handler jobs, candidates need both technical knowledge and people skills.

Essential Skills

• Strong communication and customer service skills
• Attention to detail and organisation
• Problem-solving and decision-making abilities
• Time management and multitasking
• Basic understanding of insurance principles

Qualifications

While some claims handler jobs are entry-level, employers often value:

• CII (Chartered Insurance Institute) qualifications
• Experience in insurance or customer service roles
• GCSEs or A-levels in English and Maths

On-the-job training is commonly provided.

Salary and Career Progression

Claims handler salaries vary depending on experience, location, and insurance sector. Entry-level claims handler jobs offer competitive starting pay, with opportunities for salary growth as skills and experience increase.

Career progression options include:

• Senior claims handler
• Claims examiner or claims assessor
• Loss adjuster
• Claims manager or team leader

Many professionals use claims handling as a stepping stone to advanced insurance roles.

Why Choose Claims Handler Jobs?

Claims handler jobs offer job stability, structured career development, and transferable skills. With the insurance industry continuing to grow, skilled claims handler jobs remain in high demand.

Benefits include:

• Clear career pathways
• Opportunities across multiple insurance sectors
• Office-based or hybrid working options
• Professional qualification support

How to Start a Career as a Claims Handler

To begin a career in claims handling:

• Apply for entry-level claims handler roles
• Gain customer service or administrative experience
• Pursue insurance qualifications
• Develop strong communication and documentation skills

Final Thoughts

Claims handler jobs provide a solid entry point into the insurance industry, offering long-term career growth and professional development. With strong demand, varied roles, and clear progression paths, claims handling is an excellent choice for individuals seeking a stable and rewarding career.